UserTesting, but with your full potential


We're all on deadlines and in constant competition, which is why TryMyUI is positioning itself as the most convenient, affordable, and sensible choice for usability testing over UserTesting.com.

Let's dive in here and put UserTesting on blast. We went undercover to get the info you need, and you'd better believe we're bringing the receipts.

note: the support specialist has been blurred to protect identity even though they were just doing their job.

Screenshot of a live product inquiry with UserTesting support

Pricing and Transparency

As you can see above, User Testing is not particularly transparent about their pricing. You'd have to schedule a demo and get sold to for basic pricing information. As J.P. Morgan is credited with saying, "If you have to ask, you can't afford it."

With TryMyUI, you can see the predictable and transparent pricing for all of ours plan types as well as the complete feature listing. We just roll that way.

We've been told anecdotally during our own demos that UserTesting is going be 4x times the cost as TryMyUI, with fewer features and virtually no flexibility. This was realized after sitting through a sales pitch of UserTesting.

A typical UserTesting.com demo

Maybe you can go through the motions of being routed around with UserTesting and sold to and let us know how it goes this time.

Screenshot of a live product inquiry with UserTesting support

So let's look at the Individual plan, since we do know that price. Seemingly affordable, coming to an annual expense of $735. This is lower than our own at $1000(!), except that it isn't.

UserTesting's individual plan comes with 15 participants for the entire year. Our annual plan comes with 60. And if you think you can purchase more with UserTesting, you'd be wrong

.

UserTesting's individual plan is capped at 15, so let me offer you an alternative

While with TryMyUI's Personal plan you can buy as many participants as you want in addition to the 60 allocated at $45 each ($35 for Team, and $25 for Enterprise), UserTesting locks you in at just 15 for the year.

If you're familiar with the stats and numbers of the industry, you probably know that 5 users get you meaningful qualitative results. So that's a maximum of 3 bare-minimum meaningful usability studies PER YEAR with UserTesting vs a meaningful usability study with TryMyUI EVERY MONTH.

Oh, and speaking of monthly

We understand that annual contracts are expensive

TryMyUI's base plans (Personal, Team, and Enterprise) are all available on a month-to-month basis. You can buy three months of the Personal Plan for $397, and get as many results as UserTesting over an entire year at half the cost.

But like UserTesting's support said (and there's no knocking their support, who were as attentive and clear as they were allowed to be), even their annual Individual plan is only meant to get a taste of the product...

Yeah, okay. Let's shell out $800 for an annual contract that we'll use up in a single quarter and then have to buy another contract.

UserTesting, buddy. Come on.

Look. All you're paying for at the end of the day is moderated testing. If you aren't (yet) convinced that unmoderated testing is for you, let us convince you with quick call, or go look at our transparent pricing page that lists all of the features for each plan.

Register for our FREE trial that includes 5 user testing videos with full features!

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Otherwise, once more into the breach.

Data offerings

TryMyUI’s quantitative UX Diagnostics is the complete quantitative package to support and quantify your qualitative feedback found in the test videos and written responses. A long list of psychometrics (that UserTesting cannot boast about) gives you the ability to get the most relevant scoring possible. From well-established user flows to prototypes and wireframes, we have a psychometric to get the actionable data you need to build better products.

TryMyUI's UX diagnostics dashboard panel

Here are some of our most popular psychometric questionaries:

System Usability Scale (SUS): This simple, technology-agnostic metric has been around since 1986, and has become an industry standard for quantifying usability in the user experience field. SUS is a 10-item questionnaire that uses a 5-point scale ranging from “strongly agree” to “strongly disagree” to generate a global satisfaction score as well as usability and learnability sub-scores.

Post-Study System Usability Questionnaire (PSSUQ): PSSUQ is significantly longer than SUS, with 16 questions in total. The answering scale is also more complex, ranging from 1 to 7 instead of 1 to 5. This allows testers to give more nuanced responses to each question.

Standardized User Experience Percentile Rank Questionnaire (SUPR-Q): SUPR-Q is an 8-item questionnaire that differentiates itself from other similar tools with quarterly updates to its vast index of tested websites and its four-factor analysis (usability, appearance, trust/credibility, and because it includes NPS by default, loyalty). Read more about when, why, and how to use SUPR-Q.

In addition to your flat score, you get a percentile ranking based on a database of scores from 500 other systems so you can clearly see where yours falls on a much broader scale. After all, your product doesn’t operate in a vacuum; its usability, as perceived by the user, will always be relative to competitors and industry standards.

UX diagnostics SEQ

Single Ease Question (SEQ): The SEQ is a simple but effective metric designed to measure the usability of specific tasks in a task-based usability test. Upon completing each task, the user responds to a single precisely-worded question: “Overall, how difficult or easy did you find this task?” Like SUS, the response mechanism for SEQ is a numeric scale, but the endpoints are “Very easy” and “Very difficult,” and there are 7 points on the scale.


Task completion: If users are unable to complete a task, they will check a box beneath the SEQ that reflects this difficulty. You can filter results by users to better hone in on problem areas.


Task duration: Task duration is always running in the background and is compiled into a sortable, coherent graph like the rest of UX diagnostics.


Quickly quantitating qualitative data with UX Crowd

Usability testing can be a time-consuming process – and when all your results are in, the process has only just begun. Five tests at 20 minutes each already amounts to 100 minutes of video, and that’s the "lower limit for a reliable sample size.

If you don’t have a UX department dedicated solely to doing usability research and watching user testing videos, this kind of research can seem daunting. You know user testing is important, but you just don’t have the time to do it at scale.

Graph of usability testing videos vs time duration

But what if you didn’t have to watch all the videos to get the same information out of them? Luckily, TryMyUI has a unique quality of life improvement just for you!

The power of the crowd can be harnessed to get the qualitative data for "every type of user experience possible". Now, we’re bringing that same power to bear on UX research, letting the crowd do the bulk of the work so that you can scale up the number of tests you run and get even more useful, timely, and accurate feedback.

How does the UX Crowd work?

When you set up your test, choose to include UX Crowd with your results. (You must run your test with a minimum of 10 users). The first 5 users to take the test will submit 2 things they liked about your website, 2 things they disliked about it, and up to 2 suggestions for improvement. Then the rest of the testers will vote on which answers they most strongly agree with. As the votes come in, the best submissions bubble to the top.

When you log back into your TryMyUI account to view your test results, you’ll see a complete, prioritized list of all of the relevant and important insights from your videos.

UX Crowd Crowdsourced Usability Analysis List View

The ideas with the most votes are right at the top for you, so you can quickly see where people had the most issues, or what people would most like to see on your site, as well as a vote count showing how controversial each submission was, and any additional comments or insights other users had.

From there, it’s easy to build a concrete plan for improving your website’s UX and fixing usability issues. You already have a complete list of big problems, medium problems, small problems, and non-problems, plus interactions to definitely keep and interactions that need a little extra work. You may even get some new ideas for features or interactions that you had never thought of before.

That’s the power of the crowd.


The modern product team is collaborative

Usability research should engage everyone on the team to keep the user’s experience at the core of the design process. With the Collaborative Analysis suite, all team members can access and share research projects and work together to extract insights.

Our annotations software allows anyone to add tagged and timestamped notes to user videos so the rest of the team can easily view the main highlights of that video. Then, you can use your annotations to rapidly create a highlight reel to share key video moments, or an insights report with the templatized drag-and-drop Executive Summary generator.

Many product managers and UX designers believe they don’t have time to do usability testing; but with remote usability testing tools built to expedite setup, analysis, and action, you can put the user at the center of your design process and still be on time for your deadline. With TryMyUI, you're getting the best, most thoroughly quantitative UserTesting.com alternative.

TryMyUI offers UX teams features that UserTesting doesn't without sacrificing what you loved about them, and at more affordable prices with no annual subscription obligation. Pay for what you need when you need! Drift.com even rated us the best usability testing platform for any budget, a list that also included UserTesting.

 

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